What sets SMIRAC apart from other cleaning companies.
 

Safe and Sustainable
As safety is of paramount importance to us we ensure all of our employees are comprehensively trained
in work health and safety and conduct work in the safest manner possible. Our employees attend site
inductions and perform risk assessments prior to beginning work to fully understand your site-specific
safe operating procedures and minimize risk. We continually review our safe work practices through
regular toolbox meetings to validate their currency.

Experienced and Certified
With our collective experience of over 15 years in a diverse range of industries we have first-hand
knowledge & practical insights that we synthesize across other industries and businesses. Our
accreditation and compliance with industry standards is evidence of our ability to meet stringent safety,
environmental & quality requirements. We use an integrated management system that enables us to
integrate our business functions and operate holistically. The system is compliant with ISO Quality
Management Systems, Occupational Health & Safety and Environmental Management Systems.

Partners not Contractors
Our ethos is based on collaboration as it is important for you to be involved in decisions that affect your
business. By working in partnership we will become part of your team and seamlessly integrate into your
business so there is no disruption to your daily operations. Our team can work flexible hours to suit your
individual business needs and align with your site-specific safe operating procedures. We truly value
customer loyalty and place great emphasis on customer retention which is testament to our longstanding
partnerships.

Trackable Performance
We can provide personalized reports that track and measure our performance against your
specifications, such as quality assurance and cleaning audits that compare the cleanliness of your site
against a standard benchmark. We will use the information to monitor performance and take corrective
action if necessary. We can also provide a report that measures and analyses key performance indicators
such as time on site, accidents and injuries in your workplace, right through to issue resolution.

There when you need us.
Our experienced Account Managers have in-depth knowledge of local operating environments and the
challenges their communities face. We appoint an account manager or onsite manager to each of our
clients to maintain regular face-to-face contact and conduct weekly site visits to ensure our service
delivery is maintaining cleanliness to the highest standard. Importantly, they are just a phone call away
and are available to personally address any concerns you may have. We also provide, 24/7 access to a
web-based Customer Portal which means you can access your information, submit requests and raise
issues at any time. If you need an emergency cleaner, we also offer a 24 hour call out service.